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Practice Policies

Patient RIGHTS ANd RESPONSIBILITIES.doc

Rights and Responsibilities

In addition to accessing personal information you are entitled to request information about Llanfyllin Group Practice. The practice recognises that members of the public have the right to know how public services are organised and run.

Llanfyllin Group Practice has a policy of removing from their list any patient who is physically or verbally abusive or threatening towards any member of our staff. We promise to treat our patients with respect - in return, we feel our staff are entitled to the same respect.

Chaperone Policy

This practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the dignity and safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Carers

We recognise the importance of carers within the community and the support that they give to patients and families. The practice is committed to:

  • identify patients who are carers within the practice population
  • refer (with their consent) carers and patients, to Powys Carers Service for information, advice and support or for a Social Services assessment where appropriate
  • support the health and wellbeing of carers within the practice population

Llanfyllin Group Practice Privacy Policy Privacy Policy

Complaints / Concerns

If you have any concerns about how your information is managed at our practice, then please contact the Practice Manager Juliet Nixon. If you are unhappy with the practice’s response then you can address you concerns with the Information Commissioners Office (ICO) via their website www.ico.gov.uk or via telephone on 0303 123 1113.

If you are happy for your information to be extracted and used as outlined in this privacy notice, then you need not do anything.

Change of Details

It s important that we keep your information up to date, if anything changes such as address or name then please alert us so as we can amend you records. It is your responsibility to inform us.



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