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Appointments / Telephone Triage
If you are unwell and think you have symptoms of Covid 19 you should immediately self-isolated and either go the NHS Wales online symptom checker or dial 119 to arrange a test
To make an appointment please contact us on 01691 648 054 (select option 1)
We encourage all patients to telephone the surgery as part of our Full Telephone Triage System. Please give the receptionist as much information as possible in order that they can direct you in a timely manner to the most appropriate clinician. This can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery. A member of the clinical team will contact you via phone, if they feel that you need to be seen you will be given a day and time to visit the surgery.
Do not attend any surgery without a pre-booked appointment as you will be told to return home and telephone the practice
Appointments with Medical Students/Registrars
The practice is a registered GP training practice, and provides opportunities for both Medical Students and qualified doctors to complete their final qualifications in becoming a General Practitioner.
Consultations with registrars/medical students will only take place with your prior approval and consent.
Please telephone reception before 12pm if you require a home visit that day. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a district nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit, there are also better facilities for examining and treating patients at the surgery.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you need to cancel your appointment please contact us on 01691 648054, or via email firstname.lastname@example.org
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.