Community Health Council

What is the Community Health Council (CHC)?

The CHC is an independent body within the NHS, established by Parliament to keep the local health service in review and to represent the interests of the public in all aspects of the NHS.

Who are they?

Montgomeryshire CHC is now made up of 12 volunteers (reduced from 20), 6 appointed by the Welsh Government Minister for Health and Social Services, 3 appointed by the local authority, and 3 representing voluntary organisations .  You can find out the names of the members by contacting the CHC office.  There is also a small staff team.

How can you help the CHC

You can help us to know how our local health services are operating and what local people feel needs developing or changing. You can:

  • let us know of any concerns you or your family have about local health services by contacting a CHC member or the CHC office, equally  you can tell us about the good things
  • attend our regular public meetings and raise any health issues
  • give us information about any health related support group you belong to
  • respond to CHC members if you meet them on their visits to health services or when conducting a survey of views
  • invite the CHC Chief Officer to speak about the CHC on topical health issues to your community or support group  

What Does The CHC Do?


We monitor the range and quality of local health services, looking to see that they are effective, efficient, accessible, related to needs, wide ranging and patient centred. We:

  • visit NHS premises and services
  • conduct surveys of public and user views
  • talk to patients, families, carers NHS staff and general public
  • monitor enquiries, concerns, compliments and complaints
  • liaise closely with health service managers and voluntary support groups
  • consider planning and performance documents, proposals and waiting lists

Representing the Public Interest

We feed patient and public views, experiences and interests to the commissioners and providers of the health services, so that health service planning and delivery is influenced by lay people as well as clinicians and health service managers. We:

  • bring patient and public concerns to the attention of the relevant health agencies
  • take a balanced view and respond to informal and formal consultations by the health agencies
  • send CHC representatives to various health planning and monitoring committees and groups
  • encourage and facilitate public and patient involvement in service planning

Acting as the Patients Friend

We provide information, advice and help to individuals. We:

  • give information about local health services, support groups, your rights, national health issues, health costs and help available
  • advise and assist people who are experiencing problems with health services, provide and independent, free, non-judgemental and confidential complaints support service to people who have concerns or complaints about their health care

Where Can You Find Us?

2nd Floor, Ladywell House, Newtown, Powys SY16 1JB  

How Can You Contact Us?

Tel: 01686 627 632

Fax:01686 629 091



An answer machine is in operation when we are not available. If you leave your name, number and a brief message we will return your call as soon as possible.

You are welcome to visit the CHC office at the above address. We are open-

9:00am-4:00pm Monday to Friday

Who will I be dealing with at the CHC?  

Jayne Thornhill-  Deputy Chief Officer

Liz Lloyd- Office manager/ Andrea Blayney Acting Office manager 

Patient Services Team: Shanaz Dorkenoo 

Mental Health Advocates: Lynda Evans for Adults, Linda Woodward for Older People