Patient Participation Group


Llanfyllin and District Patient

Participation Group


Deborah Storey - Chairperson - 01691 780139

UPDATED July 2019

● FOUR CROSSES - work on the development of the medical centre should start in August and continue until spring 2020. During this time, there are expected to be two periods of full closure, although the dates aren’t yet known. Plans are being put together to ensure there is as little disruption as possible to patients.
Due to the volume of dispensing at Four Crosses, the practice asks that as many patients as possible sign up to the pre-order repeat medication system. This will greatly help in planning the workload - please ask at reception for details.

● MENTAL HEALTH - Llanfyllin will be very shortly getting its own Mental Health Practitioner. This person will be available for urgent appointments every Tuesday and Thursday. They will be based in Newtown during the rest of the week.

● LLANFYLLIN TRIAGE - The practice has been trialling triaging routine GP appointment requests. This means that when a request is made for a routine GP appointment, the receptionist will book the patient onto a triage telephone list which will be within 24 hours with an Advanced Nurse Practitioner. During this all a more detailed history will be taken from the patient, and if appropriate, a routine GP appointment booked or the patient directed to a more appropriate source of care.

Analysis of the figures show that of a typical 100 calls, only 42 patients needed a routine appointment with the rest either being dealt with within the phone call itself, being directed to the Pharmacy Team, or a referral made.

The practice says waiting times for these appointments has now fallen from 4-5 weeks to 7-10 working days. GPs say they can now spend longer with patients and are more prepared when they do see them.

● AMBULANCE UPDATE - We heard from David Watkins from WAST, who said that the organisation is reintroducing Advance Paramedic Practitioners, who should be operating from spring next year. It’s not known where they’ll be based. Mr Watkins said he’s looking to improve local ambulance stations, and that applications are underway for extra funding to help ease the problem of extended shifts. He says staff are often working an extra two or three hours a day when late emergency calls come in.


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