Patient Participation Group

Llanfyllin and District Patient Participation Group

Deborah Storey - Chairperson - 01691 780139

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have a virtual patient representation group so that you can have your say. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Patient Group Updates

Updated July 2019

FOUR CROSSES - work on the development of the medical centre should start in August and continue until spring 2020. During this time, there are expected to be two periods of full closure, although the dates aren’t yet known. Plans are being put together to ensure there is as little disruption as possible to patients. Due to the volume of dispensing at Four Crosses, the practice asks that as many patients as possible sign up to the pre-order repeat medication system. This will greatly help in planning the workload - please ask at reception for details.

MENTAL HEALTH - Llanfyllin will be very shortly getting its own Mental Health Practitioner. This person will be available for urgent appointments every Tuesday and Thursday. They will be based in Newtown during the rest of the week.

LLANFYLLIN TRIAGE - The practice has been trialling triaging routine GP appointment requests. This means that when a request is made for a routine GP appointment, the receptionist will book the patient onto a triage telephone list which will be within 24 hours with an Advanced Nurse Practitioner. During this all a more detailed history will be taken from the patient, and if appropriate, a routine GP appointment booked or the patient directed to a more appropriate source of care.

Analysis of the figures show that of a typical 100 calls, only 42 patients needed a routine appointment with the rest either being dealt with within the phone call itself, being directed to the Pharmacy Team, or a referral made.

The practice says waiting times for these appointments has now fallen from 4-5 weeks to 7-10 working days. GPs say they can now spend longer with patients and are more prepared when they do see them.

AMBULANCE UPDATE - We heard from David Watkins from WAST, who said that the organisation is reintroducing Advance Paramedic Practitioners, who should be operating from spring next year. It’s not known where they’ll be based. Mr Watkins said he’s looking to improve local ambulance stations, and that applications are underway for extra funding to help ease the problem of extended shifts. He says staff are often working an extra two or three hours a day when late emergency calls come in.